1. Booking Contract
The contract is established between Tierra Biru and the clients listed on the booking form.
The person making the booking:
- Guarantees that they are authorized to contract on behalf of the group.
- Confirms that all passengers know and accept these Terms and Conditions.
- Becomes the main person responsible for communication with the Agency during the service.
2. Deposit to Confirm the Booking
To confirm any tour package or tour:
- USD 200 per person as a non-refundable prepayment.
- Flight bookings (domestic or international) must be paid 100% in advance.
- If the booking is made less than 60 days before the trip starts, 50% of the total amount is required.
3. Final Payment
The outstanding balance must be paid:
- Before the first service begins.
- Through our payment gateway or in cash in Cusco.
- An official confirmation or receipt will be provided.
If the passenger does not make the final payment, Tierra Biru may cancel the services without refund of the prepayment, due to administrative expenses and operational holds.
4. Cancellations by the Client
Cancellations must be made in writing and will be valid only when Tierra Biru confirms receipt.
4.1. Penalty Policy
When the passenger only paid the USD 200 prepayment:
- It is non-refundable under any circumstances.
When the passenger paid the full package amount:
| Time before travel | Penalty |
|---|
| 69 to 31 days | 30% of the total |
| 30 to 16 days | 60% of the total |
| 15 days or less | 100% of the total |
4.2. Special conditions
Some services do not allow refunds, especially:
- Machupicchu entrance tickets
- Inca Trail
- Hotels with non-refundable rates
- Trains (Peru Rail - IncaRail)
- Airlines
- Administrative expenses
In these cases, the supplier policies prevail.
4.3. Mandatory policy according to the Ministry of Culture
- Entrance tickets to Machu Picchu, Waynapicchu, Machu Picchu Mountain and Inca Trail permits do NOT allow date, holder, schedule changes or cancellation.
- There is no full or partial refund once tickets have been issued, regardless of the reason (weather, flight delays, health, internal logistics, personal decisions, force majeure, etc.).
- Missing the assigned entrance time is considered a no-show, with no right to refund.
For these reasons, we recommend booking sufficiently in advance and carefully checking itinerary dates before making any payment.
5. Rescheduling
Services may be rescheduled with a 20% administrative fee, plus:
- Non-refundable expenses
- Any new rates that may apply
- No refunds are made if the passenger voluntarily abandons the trip.
- We recommend purchasing travel insurance with cancellation coverage.
6. Mandatory Personal Information
The passenger must send the requested information using the form provided by one of our advisors.
If the information is not received on time, the booking may be cancelled with no refund option.
7. Use of Personal Data
Passenger data will be used only for purposes related to bookings and contracted services, in compliance with the Personal Data Protection Law. It will not be shared with third parties without authorization.
8. Changes and Cancellations by Tierra Biru
Tierra Biru may modify itineraries due to force majeure, including:
- Strikes
- Roadblocks or demonstrations
- Weather conditions
- Government restrictions
- Unexpected closures
8.1. In these cases
- An equivalent alternative will be offered.
- If this is not possible, only the cost of the service not performed will be refunded (see: Availability, Regulations and Non-Refund Policy - Machu Picchu and Inca Trail 2026).
9. Changes Requested by the Client
Changes may generate:
- New rates
- Administrative costs
- Supplier penalties
Only the booking holder may request changes by email.
9.1. Deadlines
- At least 48 hours before the tour.
- Changes are not accepted on the same day of the service.
10. Booking Transfers
The passenger may transfer the booking to another person with at least 30 days advance notice, except when it involves:
- The Inca Trail
- Machupicchu entrance tickets
- Non-transferable nominal tickets
In these cases, the deposit is completely forfeited.
11. Medical Conditions and Restrictions
The passenger must report in the booking form:
- Chronic illnesses
- Disabilities
- Pregnancy
- Allergies
- Conditions that limit physical activity
Tierra Biru may reject participation or recommend alternative routes for safety reasons.
12. Travel with Minors
- Children from 0 to 11 years old are considered minors.
- Passengers aged 12 and over pay the regular rate.
- They must travel accompanied by an adult.
- Some tours have age restrictions.
13. Documentation and Visas
The passenger is responsible for:
- Having a valid passport
- Processing visas if required by their nationality
- Complying with mandatory or recommended vaccinations
Tierra Biru is not responsible for immigration issues.
14. Passenger Responsibility
The passenger agrees to:
- Read and understand the Biru traveler recommendations
- Follow the guide and operator instructions
- Take care of their belongings
- Arrive on time for all services
- Maintain appropriate behavior
- Respect cultural, environmental and safety rules
14.1. The Agency may exclude a passenger without refund if they
- Put the group at risk
- Behave inappropriately
- Are under the influence of alcohol or drugs
15. Limitation of Agency Liability
Tierra Biru acts as an intermediary between the passenger and suppliers:
- Hotels
- Transportation providers
- Airlines
- Tour guides
- Restaurants
- Trains
Services not used by passenger decision will not be refunded.
15.1. Therefore, it is not responsible for
- Accidents caused by third parties
- Loss of luggage
- Flight delays or cancellations
- Road closures
- Strikes
- Weather conditions
16. Travel Insurance (Mandatory)
The passenger must have insurance with minimum coverage of USD 30,000, including:
- Medical care
- Emergency evacuation
- Trip cancellation
- Loss of luggage
If the passenger travels without insurance, they do so under their own responsibility.
17. Privacy and Personal Data Protection
According to Law No. 29733 - Personal Data Protection Law:
- Data will be used only for trip operation.
- It may be shared with strictly necessary suppliers.
- It will not be sold or transferred to third parties.
- The passenger may request rectification or deletion of data.
18. Compliance and Conservation Policy - Inca Trail (SERNANP)
The Inca Trail is recognized as an organic, protected route of high historical, cultural and environmental value, administered exclusively by the National Service of Natural Areas Protected by the State (SERNANP).
Therefore, all tour operators, guides, porters and passengers accessing this route must strictly comply with the rules, guidelines and protocols established by that authority.
As an agency authorized by SERNANP, Tierra Biru Viajes y Expeditions S.A.C. adopts and applies the following policy:
18.1. Mandatory compliance with SERNANP regulations
Every passenger, without exception, must respect official regulations related to access, use, stay and conservation of the Inca Trail. These rules include, but are not limited to:
- Protection of natural and cultural heritage.
- Respect for daily carrying capacity.
- Prohibition of entering with polluting or unauthorized items.
- Absolute respect for park ranger instructions.
18.2. Strictly limited and non-transferable permits
Tickets and permits issued by SERNANP are personal, non-transferable and non-modifiable. The Agency cannot make changes, reschedule or issue refunds once they have been issued, due to the regulated nature of access.
18.3. Commitment to conservation of the protected area
Tierra Biru promotes responsible tourism practices in accordance with SERNANP standards, ensuring:
- Waste minimization.
- Respect for flora and fauna.
- Absolute prohibition of leaving trash or altering the environment.
- Promotion of responsible behavior among all travelers.
18.4. User safety and protection
In coordination with SERNANP, operated tours comply with official safety protocols, established routes, authorized personnel and current emergency procedures.
18.5. Commitment to route integrity
By booking the Inca Trail, the passenger acknowledges that they are accessing a protected World Heritage route whose use is subject to special conditions determined by SERNANP. Any breach or inappropriate conduct may result in service suspension without refund.
19. Flight Bookings and Cancellations
- For domestic flights within Peru, refunds are subject to penalties and charges according to the conditions of the purchased fare.
- In case of airport closure or airline rescheduling for operational, weather or force majeure reasons, the flight will be automatically rescheduled to another date or time depending on availability, at no additional cost, with assistance from your sales executive.
- If the passenger wishes to reschedule their flight, it will be subject to availability of the same or a higher fare, applying the corresponding fare difference, plus a USD 30 penalty and a non-refundable USD 16 reissue fee per passenger.
- For group bookings, penalties established by each airline apply. For group rescheduling, the fare difference and penalty must be paid within the established year and the new travel dates must be confirmed by email. If this is not done before the travel date, it will be considered a no-show.
- Important note: We respect the contracted program and the paid cost according to the passengers, including both the advance payment and the remaining balance of the purchased package.
- For international flights, the Agency provides assistance managing changes according to each airline policy; if the change cannot be made, the Agency assumes no responsibility for the purchased international flight.
