Privacy policies

Privacy Policy and Personal Data Protection

At COORPORACION GRUPO TIERRA BIRU S.A.C. (hereinafter, “Tierra Biru Expeditions”), we respect the privacy of our clients, users and visitors. This Privacy Policy explains how we collect, use, store and protect personal data provided through our website, contact forms, bookings, social media, email, WhatsApp or other communication channels.

By using our services or providing your personal data, you declare that you have read and accepted the terms of this Privacy Policy.

1. Identification of the Data Bank Owner

Legal Name: COORPORACION GRUPO TIERRA BIRU S.A.C.
RUC: 20614670291
Trade Name: Tierra Biru Expeditions
Address: Calle Mariano Santos Lte. G-5, Cusco, Peru
Email: [email protected]
Website: cms.tierrabiruexpeditions.com

Personal data processing is carried out in accordance with Law No. 29733, the Personal Data Protection Law, its Regulations approved by Supreme Decree No. 003-2013-JUS and other applicable complementary provisions in Peru.

2. Personal Data We Collect

Depending on the requested service, we may collect the following personal data:

Full name.
Nationality.
Date of birth.
Identity document or passport number.
Email address.
Phone number or WhatsApp.
Residential address.
Information about accompanying passengers.
Data related to bookings and contracted tourism services.
Billing information.
Information required to handle special travel requests.

3. Purposes of Data Processing

The personal data collected will be used for the following purposes:

3.1. Necessary purposes

Manage inquiries, quotes and information requests.
Process bookings and tourism service contracts.
Coordinate itineraries, excursions, transfers and other contracted services.
Issue payment receipts and related documentation.
Manage changes, cancellations or rescheduling.
Provide assistance and customer service before, during and after the trip.
Comply with legal, regulatory and tax obligations.

3.2. Commercial purposes

When applicable and in accordance with current regulations, we may use the data to:

Send promotions, offers and advertising campaigns.
Share news about new destinations and services.
Conduct satisfaction surveys.
Improve the quality of our services and the user experience.

The data subject may revoke consent for commercial purposes at any time.

4. Data Transfer and Sharing

For the proper provision of contracted tourism services, Tierra Biru Expeditions may share personal information with third parties involved in the execution of the trip, including:

Hotels and accommodation providers.
Airlines.
Transport companies.
Tour operators.
Official tour guides.
Travel insurance companies.
Booking platforms.
Payment gateways.
Public authorities when there is a legal obligation.

Some of these providers may be located outside Peruvian territory, generating a cross-border flow of personal data in accordance with applicable law.

5. Data Storage and Retention

Personal data will be retained only for the time necessary to fulfill the purposes described in this policy or for the periods required by applicable legal, tax or contractual regulations.

Once those periods expire, the data will be securely deleted, anonymized or blocked.

6. Information Security

Tierra Biru Expeditions implements reasonable technical, administrative and organizational measures to protect personal data against loss, unauthorized access, alteration, improper disclosure or destruction.

However, no information transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Use of Cookies

Our website uses cookies and similar technologies to:

Improve the browsing experience.
Analyze website usage statistics.
Remember user preferences.
Optimize portal performance and functionality.

Users may configure their browser to reject or delete cookies at any time.

8. Minors

Services contracted for minors must be managed by their parents, guardians or legal representatives, who will be responsible for authorizing the processing of the minor’s personal data when applicable.

9. Rights of the Personal Data Subject

The personal data subject may exercise at any time the rights recognized by Law No. 29733:

Right to information.
Right of access.
Right of rectification.
Right of update.
Right of inclusion.
Right of cancellation.
Right of deletion.
Right of objection.
Right to revoke consent.

To exercise any of these rights, you may send a request to: [email protected]

The request must include full name, identity document and a clear description of the right you wish to exercise.

10. Policy Changes

Tierra Biru Expeditions may modify this Privacy Policy when necessary to adapt it to regulatory, technological or operational changes. Any modification will be published on our website in due course.

11. Contact

Email: [email protected]
Website: cms.tierrabiruexpeditions.com
Address: Calle Mariano Santos Lte. G-5, Cusco, Peru

For inquiries related to personal data protection, you may contact us through: